Global wholesale, specialty, and (re)insurance intelligence that enables you to act first. 

Subscriber support: FAQs

Welcome to your subscriber support page

Here we will endeavour to answer all of the common questions/issues regarding a subscription to one of our publications and provide you with some tips on getting the most from your chosen title.

“I always seek the smarter way. The Insurance Insider’s up-to-the-second reporting and analysis help me make informed decisions about where the market is going,  which is why I am a long time subscriber”


President and CEO, Marsh & McLennan Companies

“With a top-notch editorial team and rigorous content selection, Insurance Insider is one of my go-to publications for leading industry insight and commentary. I like reading it even when I don’t like what I read…”


Chairman and Chief Executive Officer, SCOR

"The additional insight that The Insider is bringing to market trends, earnings and developments has made it a unique and extremely valuable asset in benchmarking strategy and competitors. Its reporting is also extraordinarily timely and accurate.


Chairman StarStone, former CEO Validus

"We respect the hustle of The Insurance Insider, and we’re thankful that we don’t have to compete with them!"

Co-founder and Managing Principal, Nephila Capital


I am having trouble logging into the website, what should I do?

I am not receiving news alerts or newsletters to my inbox.

My company has a corporate subscription to one of your publications, how can I get added to it?

Is there an app?

Can I get a hard copy sent to my office/home?

We would firstly ask you to try using an alternative browser. If you are using Chrome as your default, please try using Safari or Firefox, this may fix the issue.

If you try this and you are still not able to log-in, our subscriptions team may need to set you up with a temporary password. Please email and they will respond ASAP (we have teams members on GMT time and Eastern time).

No, we currently don't have an app for any of our publications, however all of our sites are fully mobile-responsive, so you can access our content on your smart device anywhere you have wifi.

If you believe your company has a corporate account for one of our publications, please email our subscriptions team on and your dedicated account manager will be in touch with all the relevant information.

All of our titles are now digital only

In the first instance, please check that you have set-up your email preferences correctly in the profile section on the website (for assistance with this please email or call +44 (0)20 7397 0619.

If you have already set-up your preferences, please check that content from us is not being delivered into your junk mailbox.

If both of these appear to be in order, you will need to get in touch with IT team to make sure that emails from are not being blocked by your company server Please ask them to add this email address to their safe sender list.